Refund policy

Return Policy

Important: Please read our return policy carefully. No exceptions will be made, as you agreed to these terms and conditions at the time of purchase.

Returns

Return Period:
You have 14 days after receiving your product to return it. Unfortunately, if 14 days have passed, we cannot offer a refund or exchange.

Conditions:
The returned product must be in the same condition as when you received it, unused and in its original packaging. For products where hygiene is important, the product must be thoroughly cleaned before the return process begins.

Exclusions:
For hygiene reasons, certain products cannot be returned, such as underwear, lingerie, tights, and certain personal care products.

How to Initiate a Return:
If you wish to return a product, please send an email to info.renatoshop@gmail.com with your order number, the reason for the return, a photo of the product in case of damage, and your contact details.

Refunds

Procedure:
Once we have received and inspected your return, we will send you an email to confirm whether your refund has been approved or rejected. If approved, your refund will automatically be applied to your credit card or original payment method within 14 days.

Late or Missing Refund:
If you have not received your refund after 14 days, please first check your bank account. If you still have not received it, please contact us at info.renatoshop@gmail.com.

Costs

Return Shipping Costs:
All customers are responsible for the cost of return shipping. We recommend sending your return with Track & Trace, as we are not responsible for lost return shipments.

The return must be shipped to China. Return shipping costs start from €20 and are the responsibility of the customer.

Exceptions

Defective or Incorrect Products:
If you receive a defective or incorrect product, we will send you a replacement product free of charge. If the product is still incorrect or defective a second time, you will receive a full refund of the purchase price.

Cancellation:
Orders cannot be cancelled after they have been placed due to our automated processing system.

For any questions or further information about our return policy, please feel free to contact us at info.renatoshop@gmail.com.