Politique d’expédition

Shipping Policy of Renato

At Renato, we do our best to process and deliver every order as quickly and carefully as possible. Below you will find all the information regarding our processing times, shipping, and delivery.

Processing and Delivery Time

Once you have placed an order, we require 1–3 business days to process your order and prepare it for shipment.

Orders placed during the working week are generally processed within one business day. Orders placed on Friday evening or during the weekend may take slightly longer to process.

Once your order has been processed, it will be shipped. The average delivery time is 8–9 business days.

Please note that actual delivery times may vary due to factors such as carrier delays, public holidays, or other circumstances beyond our control.

Placing an Order

Placing an order with Renato is simple:

1. Go to the product page of the item you would like to purchase.
2. Select your preferred variant and click "Add to Cart."
3. Review your order and click "Proceed to Checkout."
4. Enter your correct shipping and contact information and click "Continue to Shipping."
5. Review your address details on the shipping page.
6. Click "Continue to Payment" and select your preferred payment method.
7. Click "Complete Order" and follow the instructions on the payment page.

All payment options at Renato are SSL-encrypted, allowing you to complete your payment in a secure environment.

We accept the following payment methods, among others:

- Credit cards (AMEX, Mastercard, Maestro, and Visa)
- Bank transfer
- EPS
- Direct payment

If you experience any problems or have questions while placing your order, please feel free to contact our customer service team.

Shipping Costs

Shipping is completely free.

We do not charge shipping fees for any order, and there is no minimum order amount.

Shipping Your Order

Have you found the perfect product or accessory? We will get to work on your order as quickly as possible.

To keep our prices as low as possible, we collect packages in larger quantities and ship them once the minimum shipping quantity has been reached. This allows us to ship more efficiently and contribute to a more sustainable and environmentally friendly way of transporting orders.

We appreciate your understanding and cooperation.

If you would like to know whether your order can potentially be shipped on the same day, please contact us by email. Our customer service team will be happy to assist you and inform you about the available options.

Questions?

If you have any questions about your order, shipping, or delivery time, please do not hesitate to contact our customer service team.

Email: info.renatoshop@gmail.com

We are always happy to help and will do our best to provide you with the best possible service.